How to Verify an Order
Table of Contents
SiteGround prioritizes security and fraud prevention. That is why we have a sophisticated order verification process that guarantees the legitimacy of orders, the safety of payments, and the integrity of your personal details.
In this guide, you’ll learn why orders need to be verified and how to verify an order.
What Happens to the Purchase Payment During Order Verification
While the order is being verified, the amount you paid for it is temporarily pre-authorized. That means that no funds have been deducted from your bank account. The amount is only locked and will be either deducted once the order is verified or released if the verification is not completed.
How to Verify an Order
If an order you’ve made is subject to verification, you will receive a notification on the order page, the email address you’ve submitted and in your SiteGround Client Area (if you are an existing client). You can start the verification process by pressing the button Next on the notice page.
You must verify your SiteGround order through your phone or your credit card.
How to Verify an Order by Phone
For the phone verification method, you will have to obtain the 6-digit code that verifies you are the account owner. Follow the instructions below to go through the phone verification.
- You will see the verification notice on the screen after you’ve posted the order or by logging into your SiteGround Client Area (if you’re an existing client). Alternatively, you can follow the link included in the email notice we’ve sent regarding the verification.
- Click on the Next button to start the process.
- On the next screen, you will see the last four digits of the phone number you’ve submitted in the order. This is the number that will receive a text message (SMS) or a phone call. Click Next.
- You will receive a message that will contain a 6-digit code.
- Enter the code on the next page of the verification wizard.
How to Verify an Order with a Credit Card
If the phone verification is insufficient, you have to verify the order with your credit card. With this method, we pre-authorize a small amount from your bank account. This amount is not deducted and is only used as a checksum to verify you as the cardholder. Here is how the process goes.
- Once you’ve passed the phone verification, you will see the last four digits of the credit card used to purchase the order. The checksum will be pre-authorized from the bank account linked with that card.
- Check your bank account balance from your online or mobile banking and find the pre-authorized amount.
- Submit the checksum on the next page of the order verification wizard.
What Should I Do If I Can’t Verify an Order
If you have trouble verifying the order for one reason or another, we encourage you to reach our customer care team. Our experts will guide you through the process, identify any potential setbacks, help you finish the verification, or provide additional information.
For New Clients
If you are a new client and you just made your first order, go to SiteGround homepage, press the button Get In Touch in the top-right corner, and start a chat with our representatives. Our experts will ask you for some information about the order to locate it and assist you further.
For Existing Clients
To contact our support, navigate to your Client Area > Question mark in the top-right corner > View Help Center > Contact Us > Billing and account management > Order Verification.
Press the Contact Support button to see the available support channels. Confirm by selecting the support type.
Frequently Asked Questions
What Should I Do If I Don’t Receive the Verification Text Message (SMS)?
If you are not receiving the verification code via text message (SMS), it is usually due to a mistakenly submitted phone number. Make sure that you’ve entered the correct number in the order. If the number is correct, give the text message a few more minutes to arrive. If the text message is still not coming through or the number is wrong, contact our customer support for further assistance.
What Should I Do If the Pre-Authorized Amount Is Not Accepted in Order Verification?
If the pre-authorized amount is not accepted in the order verification, the most likely reason is that your bank account is in a different currency from the one in your SiteGround profile. Depending on your region, the currency for your profile is USD, EUR, GBP, or AUD. Use a currency converter to convert the pre-authorized amount from your bank account balance into the correct currency. Then, contact our support team to help you finalize the order verification.
How Long Does an Order Verification Last?
Once you initiate an order verification, it will last for the next 24 hours. If the order verification expires, contact our support team for further assistance.
My Order Requires a Verification. Is the Purchase Amount Deducted from My Bank Account?
No, the purchase amount is only pre-authorized and will be deducted from your bank account once the order has been verified. In case the verification is not completed, the amount will be released.
How Long Does It Take for an Order Amount to Be Released If the Verification Fails?
If an order fails the verification, all authorization requests will be released within 10 working days. The exact period depends on your bank’s processing time.
